HUB KEY SERVICES  Warranty and Guarantee Policy

Provider: HUB KEY SERVICES , Licensed California Locksmith Company (LCO8291).

At HUB KEY SERVICES , your satisfaction and security are our top priorities. We stand behind our work with the following guarantees and warranty terms.

1. Guarantee Duration

  • Labor: We provide a 90-day guarantee on labor starting from the date of service completion,applicable only to services performed within the HUB KEY SERVICES  designated service area.

  • Parts: We provide a 1-year manufacturer's guarantee on all new parts supplied and installed by our certified technicians.

2. What is Covered

Our guarantee covers failures resulting from:

  • Faulty Workmanship: Any issue directly caused by an error in the service or installation provided by a HUB KEY SERVICES  technician.

  • Defective Parts: Malfunctions resulting from a defect in the new parts supplied and installed by HUB KEY SERVICES .

3. What is Excluded

The guarantee does not cover issues resulting from:

  • Customer Damage or Misuse: Damage caused by improper use, accidents, or neglect by the customer or a third party.

  • Normal Wear and Tear: Routine maintenance or issues that arise from the natural aging or use of a product (e.g., cosmetic fading, standard battery depletion).

  • Third-Party Repairs: Any repair, adjustment, or modification attempted by a person or company other than HUB KEY SERVICES .

  • Specific Exclusions: Batteries in key fobs are typically excluded from the 1-year parts warranty, unless otherwise specified on your invoice.

4. How to File a Claim

If you experience an issue covered under this policy, please follow these steps:

  1. Contact Us Immediately: Call us at (510) 766-0099 or email us at info@hubkeyservices.com.

  2. Provide Information: You must provide your original invoice number and a clear description of the issue.

  3. Service Visit: A technician will schedule a visit to inspect the issue. If the issue is covered under this warranty, the necessary repairs or replacements will be completed at no charge to you.

Legal Note: This Policy constitutes the exclusive warranty for products and services provided by HUB KEY SERVICES and supersedes any prior representations, discussions, or agreements, whether oral or written